Employment Opportunities

Branch Customer Relations Assistant 

Are you passionate about libraries and providing excellent customer service? Gail Borden Public Library is seeking a dedicated Branch Assistant to join our versatile, cross-trained team! The successful individual in this position will be a reliable, motivated, and energetic team player. This role is crucial in maintaining the smooth operation of our library and ensuring a positive experience for all patrons.

In this role you will:

• Search for books, audiobooks, DVDs, and other materials using the library’s online catalog.
• Provide basic readers’ advisory and reference assistance to customers.
• Assist customers with registering new library cards, placing holds, and checking out materials.
• Handle materials by performing check-in and shelving.
• Assist customers with computer applications, printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.

Qualifications: 

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Knowledge and experience with basic computer applications and mobile devices.
• Bilingual English/Spanish language skills a plus.
• Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch.

18 hours per week – split between both Branch locations. Schedule includes weekday, evening, and weekend hours.

Pay Rate: $18.00 per hour. Click here for additional benefit information.

APPLICATION DEADLINE - October 17, 2025, or Until Filled

Please review the full job description and consider joining our team! Click here to download the Employment Application and save it as a pdf file. Submit the Employment Application, a cover letter, and a resume to jobs@gailborden.info.

Customer Relations Assistant

Are you a positive and friendly individual who enjoys engaging with all types of people? Our Customer Relations Department may be the place for you! Our Main Library has a part-time opening for someone who has excellent communication & customer service skills.

Primary job duties include:

• Performs circulation services for library materials which includes check-in, check-out and renewing items, placing holds, registering new library cards or updating and registering customers for library programs, services, or classes.
• Provides information to customers, answers questions, and is proactive with offering assistance in a friendly and professional manner.

We are looking for someone who is:

• A real “people Person,” enthusiastic, caring, friendly, and empathetic.
• A team player who thinks quickly on their feet as decisions need to be made.
• A self-starter with the initiative and courage to propose new ideas.

Qualifications:

• High School diploma or equivalent.
• Customer service experience preferred.
• Experience with Microsoft Office.

16 hours per week – combination of days, nights, and weekend hours.    

Pay Rate: $18.00 per hour + prorated time-off benefits. Click here for benefit information.

Application Deadline → Open Until Filled. 

Application Instructions → Please review the job description and consider joining our team! Click here to download the Employment Application and save it as a pdf file. Please fill out the Application and submit it with a cover letter and resume to → jobs@gailborden.info.