Customer Relations Clerk 
 
Gail Borden Public Library has a part-time position available in our fast-paced Customer Relations Department at our Main Library location.  The individual for this position must have excellent communication and customer service skills, the ability to problem-solve and analyze customer needs, and enjoy providing top-notch service to library customers.
 
Job duties may include, but are not limited to:
 
Performing library material check-in and check-outs, renewals, holds, and customer    library card registrations
Providing information to customers, answering questions, and being proactive with  offering assistance in a friendly and professional manner
Receiving and recording customer fines
Using technology and digital resources to assist patrons with electronic platforms
Answering telephone calls and providing routine information or referring calls to  appropriate departments
Assisting with shelf reading and shelving of materials.
 

Qualifications:

High School diploma or equivalent 
Some knowledge of library clerical procedures and practices
Experience in a customer service environment
Basic math skills and ability to alphabetize
Bilingual fluency in English and Spanish preferred
 
18 hours per week – combination of days, nights and weekend hours. You must be able to work the following hours:
 
Tuesday 1:00 pm – 5:00 pm
Wednesday 4:00 pm - 9:00 pm
Friday 9:00 am – 1:00 pm
Saturday 1:00 pm – 6:00 pm
 
Hourly Rate:  $12.65 per hour
 
Application Deadline: Friday, July 7, 2017
 
Please submit a cover letter, resume and Employment Application to jobs@gailborden.info or send to Gail Borden Public Library, C/o Human Resources, 270 N Grove Ave., Elgin, IL 60120.  Employment Applications are available in the Administration Office, Customer Service Desk, and the library branches.
 
Gail Borden Public Library District is an Equal Opportunity Employer