This policy establishes the grievance procedure required by 56 Fed. Reg. 35.718 (1991) (to be codified at 28 CFR 35.107) pursuant to Title II of the Americans with Disabilities Act of 1990 ("ADA)(42 U.S.C.A. 12131 et. seq., (Supp. 1991)) for the purpose of resolving grievances asserted by qualified individuals with disabilities. Should any individual desire to review the ADA or its regulations to understand the rights, privileges and remedies afforded by it, please contact the designated coordinator.

In general, the ADA requires each program, service and activity offered by Gail Borden Public Library District, when viewed in its entirety, be readily accessible to and usable by qualified individuals with disabilities.

It is the intention of the Library to foster open communication with all individuals requesting readily accessible programs, services and activities. The Library encourages supervisors of programs, services and activities to respond to requests for modifications before they become grievances.


A "grievance" is any complaint under the ADA by an individual with a disability who: meets the essential requirements for participation in or receipt of the benefits of a program, activity or service offered by the Library, and believes he or she has been excluded from participation in, or denied the benefits of any program, service or activity of the Library or has been subject to discrimination by the Library on the basis of his or her disability.

A "complainant" is an individual with a disability who files a grievance on the form set out in Appendix A of this Policy.

A "designated coordinator" is the person appointed by the Library Board of Trustees who is responsible for the coordination of efforts of the Library to comply with and carry out its responsibilities under Title II of the ADA, including the investigation of grievances filed by complaints.


The Library will endeavor to respond to and resolve grievances without the need to resort to the formal grievance procedure established in this Policy. A person who wishes to avail himself or herself of this formal procedure, however, may do so only by filing a grievance within 180 calendar days of the alleged discrimination in the form and manner prescribed in section 4.

The Library shall provide a copy of the grievance procedure and the required complaint form to anyone who requests it or expresses a desire to file a formal grievance.


The filing of a grievance is accomplished by the complainants submission of a grievance in writing to the designated coordinator on the prescribed form. (See Appendix A.)

In order to be deemed filed and to receive proper consideration by the designated coordinator, the grievance form must be completed in full except as otherwise indicated on the form. The designated coordinator will notify the complainant within ten(10) business days of the receipt of the form if the filing is not complete. The Library will assist with completion of the grievance form upon request.


The designated coordinator, or his/her representative, shall investigate the grievances and shall make reasonable efforts to resolve it. The designated coordinator shall provide a written response to the complainant and the Library Board with ten (10) business days after receipt of the grievance form.


The designated coordinator, or his/her representative, shall investigate the grievances and shall make reasonable efforts to resolve it. The designated coordinator shall provide a written response to the complainant and the Library Board with ten (10) business days after receipt of the grievance form.


If the grievance has not been resolved by the designated coordinator to the satisfaction of the complainant, the complainant may submit a copy of the grievance form and the designated coordinator's response to the Library Board for final review. The complainant shall submit these documents to the Library Board, together with a short written statement explaining the reason for dissatisfaction with the designated coordinator's written response, within five (5) business days after the complainant's receipt of the designated coordinator's response. The Library Board will extend the period for submitting the review request and supporting documents for up to (10) additional days upon the complainant's request.

The Library Board shall appoint a three (3) member panel to review the grievance. One member so appointed shall be designated chairman.

The complainant shall be afforded an opportunity to appear before the panel. The complainant shall have a right to appoint a representative to appear on his/her behalf.

The panel shall review the designated coordinator's written response and may conduct and seek advice as it deems appropriate.

The panel shall make a recommendation in writing to the Library Board as to the property resolution of the grievance. All recommendations shall include reasons for such recommendations and shall bear the signatures of the concurring panel members. A dissenting member of the panel may also make a signed, written recommendation to the Library Board.

Upon receipt of recommendations from a panel, the Library Board shall approve, disapprove or modify the panel recommendations, shall render a decision thereon in writing, shall state the basis therefor, and shall cause a copy of the decision to be served on the parties. The decision of the Library Board shall be final. If the Library Board disapproves or modifies the panel's recommendations, the Library Board shall include written reasons for such disapproval or modification.

A complainant's failure to appeal the designated coordinator's response for review by the Library Board within the specified time limits shall mean that the complainant has withdrawn the grievance or has accepted the last response given by the coordinator.


The Library shall ensure that all stages of the grievance procedure are readily accessible to and usable by individuals with disabilities.


Each grievance involves such unique factors which include but are not limited to: the specific nature of the disability; the essential eligibility requirements for, the benefits to be derived from, and the nature of the service, program or activity at issue; the health and safety of others; and, whether or not an accommodation would constitute a fundamental alteration to the program, service or activity or undue hardship on the Library. Accordingly, termination of a grievance at any level, whether through the granting of relief or otherwise, shall not constitute a precedent on which any other complainants should rely.


Grievance Form