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Official toll-free numbers for Census Questionnaire Assistance (CQA) are available for English, 13* non-English languages, and TDD (* two forms of Chinese)
These numbers are for both inquiries / help and response. Response will be available starting Thursday, March 12.
| English | 844-330-2020 |
| Spanish | 844-468-2020 |
| Chinese (Mandarin) | 844-391-2020 |
| Chinese (Cantonese) | 844-398-2020 |
| Vietnamese | 844-461-2020 |
| Korean | 844-392-2020 |
| Russian | 844-417-2020 |
| Arabic | 844-416-2020 |
| Tagalog | 844-478-2020 |
| Polish | 844-479-2020 |
| French | 844-494-2020 |
| Haitian Creole | 844-477-2020 |
| Portuguese | 844-474-2020 |
| Japanese | 844-460-2020 |
| Telephone Display Device (TDD) | 844-467-2020 |
The phone lines were originally automated with a recording of FAQs, but starting this week, you can speak to a live person after listening to a few menu options. Be ready to press 0 or say “representative” to get to a person more quickly on English-language line.
Before you talk to a live person, you’ll be prompted to enter the “Census ID” that’s printed on the official 2020 Census letter that comes to your home, but you can press # if you don’t have one or know/remember it.
Call centers are taking calls 7 days a week between 7 a.m. and 2 a.m. ET (or in other words, you can’t speak to a live person between 2 a.m. and 7 a.m. ET).