Director of Mobile Library Services

Gail Borden Public Library is looking for a dynamic, positive, creative, and experienced Librarian to join our versatile, cross-trained, ten-member Mobile Library Services Department. The successful individual in this position will be a reliable, motivated, and energetic leader who is passionate about serving our 145,000 district residents across 65 square miles.

In this role you will:

• Lead and manage Mobile Services staff, fostering a collaborative work environment.
• Oversee a variety of engaging mobile services in the community, including Home Services, Digital Equity, Elementary School Services, Early Literacy, Bookmobile and Book Bike.
• Oversee vehicles and operations at the Davis Rd. Annex, home of the Mobile Library Services Department.

Qualifications: 

• MLS/MLIS from an ALA-accredited library school.
• Minimum of five years of experience in a public library position including supervisory experience.
• Valid Commercial Driver’s License (CDL) or Class C License, preferred.
• Minimum of one year experience driving a large vehicle or school bus, preferred.
• Must have a safe driving record for a minimum of five years.
• Customer service experience.
• Library ILS and library outreach experience a plus.
• Spanish language skills a plus.

Full-time position (37.5 hours/week) - Schedule may include weekday, evening, and weekend hours.

Salary: $80,000 to $85,000 per year. Offers are made within this range based on experience, qualifications, and internal equity. Click here for benefit information.  

APPLICATION DEADLINE → May 16, 2025

Please review the full job description and consider joining our award-winning Library! Click here to download the Application and save as a pdf file. Submit a cover letter, resume, and the Employment Application to → jobs@gailborden.info. 

 

 

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Library Associate

Join the Information Services team at Gail Borden Library as a part-time (24 hours/week) Library Associate. In this role, you will deliver exceptional customer service and develop strong interpersonal skills. You will serve the public by providing information, promoting library materials and services, and assisting customers with technology.

Responsibilities include, but are not limited to:

• Works with a team to provide excellent customer service.
• Responds to customer inquiries for information, books, and other materials.
• Refers questions to a librarian as appropriate.
• Promotes library services.
• Assists customers with technology tasks such as wireless printing and installing apps.
• Answers phone calls.
• Serving as U.S. Passport Acceptance Agent*

*Candidates for this position must meet criteria required by the U.S. Department of State to become a U.S. Passport Acceptance Agent: 

1. U.S. citizen or a U.S. non-citizen national;
2. 18 years of age or older;
3. Does not have a record of either: (i) A Federal or State felony conviction; or (ii) A misdemeanor conviction for crimes involving moral turpitude or breach of trust, including but not limited to embezzlement, identity theft, misappropriation, document fraud, drug offenses, or dishonesty in carrying out a responsibility involving public trust.

Other Qualifications: 

• Bachelor’s degree or equivalent combination of education and experience.
• Knowledge of technology including Microsoft Office, mobile devices, apps, and computers.
• Excellent customer service and interpersonal skills.
• Bilingual Spanish/English fluency a plus.

24 hours per week including days, evenings, and weekends. Schedule may vary from week to week, but is generally 3 shifts per week.

Pay Rate: $21.00 per hour + enrollment in (IMRF) + prorated benefits. Click here for additional benefit information. 

Application Deadline - Until Filled

Please review the full job description. Click here to download the Employment Application and save as a pdf file. Submit a cover letter and resume to: jobs@gailborden.info.

 

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Customer Relations Assistant 

Are you a positive and friendly individual who enjoys engaging with all types of people? Our Customer Relations Department may be the place for you! Our Main Library has a part-time opening for someone who has excellent communication and customer service skills.

We are looking for someone who is:

• A real “People Person,” enthusiastic, caring, friendly, and empathetic.
• A team player who thinks quickly on their feet as decisions need to be made.
• A self-starter with the initiative and courage to propose new ideas.

In this role you will:

• Perform circulation services, including check-in/check-out of materials and placing holds on materials.
• Perform library card registration and program registration.
• Provide information to customers by answering questions and being proactive with offering assistance in a friendly and professional manner.

Qualifications:

• High School diploma or equivalent.
• Customer service experience preferred.
• Experience with Microsoft Office.

25 hours per week – combination of days, nights, and weekend hours.          

Pay Rate:  $17.00 per hour. Position includes enrollment in IMRF and prorated time-off benefits. Click here for additional benefit information.

Application Deadline → May 16, 2025, or Until Filled

Application Instructions → Please review the job description and consider joining our team! Click here to download the Employment Application and save it as a pdf file. Please fill out the Application and submit it with a cover letter and resume to → jobs@gailborden.info.

 

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Branch Customer Relations Assistant

Are you passionate about libraries and providing excellent customer service? Gail Borden Public Library is seeking two dedicated Branch Assistants to join our versatile, cross-trained team! The successful individual in this position will be a reliable, motivated, and energetic team player. This role is crucial in maintaining the smooth operation of our library and ensuring a positive experience for all patrons.

In this role you will:

• Search for books, audiobooks, DVDs, and other materials using the library’s online catalog.
• Provide basic readers’ advisory and reference assistance to customers.
• Assist customers with registering new library cards, placing holds, and checking out materials.
• Handle materials by performing check-in and shelving.
• Assist customers with computer applications, printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.

Qualifications: 

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Knowledge and experience with basic computer applications and mobile devices.
• Bilingual English/Spanish language skills a plus.
• Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch.

18 hours per week – split between both Branch locations. Schedule includes weekday, evening, and weekend hours.

Pay Rate:  $17.00 per hour. Click here for additional benefit information.

APPLICATION DEADLINE:  Friday, April 18, 2025, or Until Filled

Please review the full job description and consider joining our team! Click here to download the Employment Application and save it as a pdf file. Submit the Employment Application, a cover letter, and a resume to jobs@gailborden.info.

 

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Branch Customer Relations Associate

Are you passionate about libraries and providing excellent customer service? Gail Borden Public Library is seeking two dedicated Branch Customer Relations Associates to join our versatile, cross-trained team! The successful individual in this position will be a reliable, motivated, and energetic team player. This role is crucial in maintaining the smooth operation of our library and ensuring a positive experience for all patrons. You will serve as Person in Charge and handle problem situations in the manager’s absence.

In this role you will:

• Provide readers’ advisory and reference assistance to children, teens, and adults.
• Perform circulation services, including check-in/check-out of materials and placing holds on materials.
• Perform library card registration and program registration.
• Assist customers with computer applications, printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.
• Assist with supervising, training, and coordinating the activities of support staff.
• Serve as Person in Charge (PIC) in the absence of Managers.

Qualifications: 

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Previous library and customer service experience preferred.
• Knowledge and experience with basic computer applications and mobile devices.
• Bilingual English/Spanish language skills a plus.
• Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch.

18 hours per week – split between both Branch locations. Schedule includes weekday, evening, and weekend hours.

Anticipated Start Date: May 15, 2025

Pay Rate:  $21.00 per hour. Click here for Benefit Information.

APPLICATION DEADLINE:  Friday, April 4, 2025, or Until Filled

Please review the full job description and consider joining our team! Click here to download the Employment Application and save as a pdf file. Submit the Employment Application, a cover letter, and a resume to jobs@gailborden.info.

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Branch Information & Technology Associate

We are seeking a friendly, enthusiastic, and dynamic individual with excellent communication and customer service skills to join our Branch Library Services team! In this role, you will be instrumental in assisting adults with accessing library resources and programs while fostering a warm and inclusive environment for all customers. You’ll have the opportunity to make an impact by delivering programs, offering tech support, and ensuring smooth operations in the absence of the manager.

In this role you will:

• Plan and present adult programs at both the Rakow Branch and South Elgin Branch.
• Host and provide program support including communication with presenters.
• Facilitate passive programming activities for various adult audiences.
• Provide readers’ advisory and reference assistance to children, teens, and adults.
• Perform circulation routines, including library card registration, material handling, and shelving.
• Assist customers with computer applications, printing, self-check, DVD dispenser, laptop dispenser, eReaders, and other mobile devices.
• Step into the role of Person in Charge (PIC) when the manager is away, ensuring smooth day-to-day operations.

Qualifications:

• Bachelor’s degree or equivalent combination of education and relevant experience working with adults in group settings.
• Previous library and customer service experience preferred.
• Knowledge and experience with basic computer applications and mobile devices.
• Bilingual English/Spanish language skills a plus.
• Must have reliable transportation to be able to work at the South Elgin Branch and Rakow Branch.

Why Join Us?

• Work in a forward-thinking library that fosters creativity and innovation.
• Be part of a friendly, motivated, and passionate team dedicated to delivering excellent customer service.
• Enjoy a rewarding role where you’ll interact with the community, make a real difference, and inspire lifelong learning!

25 hours per week – split between both Branch locations. Schedule includes weekday, evening, and weekend hours.

Pay Rate:  $21.00 per hour. Position includes enrollment in IMRF and prorated time-off benefits. Click here for additional benefit information.

Application Deadline:  Open Until Filled

Please review the full job description and consider joining our team! Click here to download the Employment Application and save as a pdf file. Submit the Employment Application, a cover letter, and a resume to jobs@gailborden.info.